For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

I have more than one device that is broken, do you offer a deal on the second repair? 
Yes, you would receive $10 off on the second repair (Cannot be combined with any other offer or promotion).

How long does it take to repair my phone?
Most devices are repaired within 1 hour when the part is in stock.

What if I already purchased the part needed for repair?
We can use your part but we cannot give our Warranty with the repair.

What devices do you repair?
We repair iPhones, iPods, iPads, Android Phones, Basic Cell Phones, & Tablets.

Do you offer a warranty?
All of our repairs come with a 60 day Parts and Labor Warranty.

Do I need to make an appointment to have my phone repaired?
Yes, appointments are necessary. Calling ahead or scheduled through our website for more accurate quote times is best.

Why should I get my phone fixed at Screen Works Phone & Computer Repair?
We go out of our way to always take care of our customers. Let us give you a great customer service experience!

Does your warranty cover accidental damage?
No, we cannot cover any form of accidental damage.

What if you cannot repair my device, do I still have to pay?
No, we do not charge anything for unsuccessful repairs.

Do you fix water damage?
Yes, we do repair water damage. If your device has been wet, the best thing to do is to power it off right away. Do not plug it in to charge or try a new battery. We offer a free diagnosis on all repairs and for the highest probability of repair, bring it in ASAP.

What are some of your most common repairs?
We repair a lot of Apple products (iPod Touch, iPad, iPhone). The most common repair we do is the glass screen replacement on those devices.

Do you sell cases and accessories?
Yes, we sell both cases and accessories for cell phone and tablets.

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